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The social side of service.
Social media offers enormous opportunities for servicing your customer base. Take your service strategy to the next level with these insights.
White papers
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The 24/7 Customer Experience: Automating and Improving Customer Service Through the Social Web Learn how to automate the customer service experience and increase response time. This guide will highlight several steps you can take today to utilize social media to boost customer satisfaction and retention while reducing cost and inefficiencies.  |
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Leveraging Sentiment and Influence to Develop a Customer Service Strategy Use the power of social media conversations to shape a stronger customer service strategy. Understand how to leverage social influence, how to identify trends in sentiment, and more. |
Webinars
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The 24/7 Customer Experience: Automating Customer Service Through the Social Web
On-demand Webinar Presenters: Guy Stephens (pictured) and Nygel Weishar In this on-demand webinar, learn how you can automate your customer service and at the same time improve customer satisfaction. Discover specific, strategically smart, social media tactics you can use to improve customer service quickly. And more. Realize your 24/7 customer experience. Don't miss this webinar. |
Reports
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Customer Compliments vs. Customers Complaints Social media communications have transformed the entire customer service paradigm. Customer service has to be ready to respond at a moment's notice to customer service demands. Like the telephone, websites, forums, chat and email, social networks are additional channels for communicating with customers and responding to their inquiries. This report provides an overview of conversations relating to customer service that are taking place in the social sphere. |
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